Terms of Service
Effective Date: 12/21/24
Welcome to Ascending Tree Service’s website and communication platform. By accessing or using our website and SMS communication services, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
Ascending Tree Service offers professional tree care services, including but not limited to tree trimming, removal, pruning, and emergency storm services. Additional details about our services can be found on our website or through direct communication.
2. Use of the Website and SMS Communication
- Eligibility: By using our website or opting in to SMS communications, you confirm that you are at least 18 years old or have the consent of a legal guardian.
- Consent to Communications: By providing your phone number, you consent to receive service updates, promotional messages, and other communications via SMS. You may opt out at any time by replying “STOP” to our messages.
- Accuracy of Information: You agree to provide accurate and up-to-date information when using our website or SMS services.
3. Estimates and Payment
- Estimates: All service estimates provided through the website or SMS are valid for 30 days unless otherwise specified.
- Payment Terms: Payment for services is due upon completion unless otherwise agreed upon in writing. Payment methods include [list accepted payment methods].
- Late Payments: Late payment fees of [insert fee or percentage] may apply for invoices not paid within [insert timeframe].
4. Scheduling and Cancellations
- Scheduling: Service appointments can be scheduled through our website or SMS. We will confirm all appointments via SMS.
- Cancellations: Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee of [insert amount].
5. Customer Responsibilities
- Access: Customers must ensure safe and reasonable access to the property.
- Permits: Customers are responsible for securing any required permits unless otherwise agreed.
- Hazards: Customers must disclose known hazards, including underground utilities or obstructions, via website forms or SMS communication.
6. Liability
- Property Damage: Ascending Tree Service is not liable for damage caused by undisclosed hazards such as underground utilities.
- Insurance: We maintain liability insurance for work-related damages or injuries. Proof of insurance is available upon request.
7. Privacy and Data Use
- Privacy Policy: All personal information collected through the website or SMS is handled in accordance with our Privacy Policy, available on our website.
- Data Usage: We may use your contact information to provide updates, reminders, and promotional offers. You can manage preferences via the website or by replying “STOP” to SMS communications.
8. Safety
- Work Area: Customers must ensure all individuals and pets stay clear of the work area during services.
- Weather Delays: Services may be delayed or rescheduled due to unsafe weather conditions. Notifications will be sent via SMS.
9. Warranties and Guarantees
- We guarantee the quality of our work for a period of [insert timeframe]. Any concerns must be reported within this timeframe to qualify for warranty coverage.
- Warranties do not cover damages resulting from acts of nature, improper maintenance, or third-party interference.
10. Termination of Services
Ascending Tree Service reserves the right to terminate services if:
- Customers fail to comply with these terms.
- Conditions at the work site are unsafe for employees or equipment.
11. Dispute Resolution
Disputes arising from these terms or our services will be resolved through mediation or arbitration in [insert jurisdiction].
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Significant changes will be communicated via SMS or posted on our website.
13. Contact Information
For questions or concerns about these Terms of Service, please contact us.